Recycle Your Battery
Customer Service
We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store.
About Dekbattery.com
Based in California USA, DekBattery.com™ is engaged in the wholesale & retail distribution of laptop computer accessories including laptop batteries, laptop AC adapters, laptop keyboards. Our store uses the best available security measure provided by Godaddy host server, Verisign certified Godaddy™ and Authorizenet™ credit verification and processor.
Our mission is to provide innovative, high quality, and specialty appliances that meet our customer needs. We mainly distribute our products through Internet marketing and through our network of distributors.
We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store.
Payment Options
- Visa, Visa Check Card, MasterCard, Discover, American Express
- Paypal
- Google Checkout
- Or by check
Shipping Charge
Most orders are shipped within 24 hours.
If you want to check the shipping fee of the products, just click the "ADD TO CART" or "BUY" button in the product's page, enter package destination ZIP/Postal code, and chose the shipping method to you via, our shopping cart will calculate the shipping fee automatically.
For big size products, such portable air conditioners, big screen TVs, refrigerators, speaker cabinets, the shipping fee is in fixed. Please see the detail delivery description of these products
Shipping methods are subject to the availability of the carriers and may be different from what was selected from your orders. Price including shipping cost may subject to change without prior notice.
Standard Ground Shipping (US and Canada) 2 to 7 Business Days
Standard ground shipping is available for US and Canada domestic customers only (contiguous United States, including APO/FPO). Items may be shipped by UPS, FedEx, DHL, or US mail.
Second Day Air 2 - 3 Business Days
Cut off time is before 1pm (PDT) No weekend delivery; no P.O. Boxes or FPO/APO.
Next Day Air 1 Business Day
Cut off time is before 1pm (PDT) No weekend delivery; no P.O. Boxes or FPO/APO. For delivery to Puerto Rico, Hawaii and Alaska, it may take 2 - 3 business days.
Ship to Outside US 3-4 business days UPS Worldwide Express or DHL Shipping rate varies with countries
Our corporate offices are located in Hayward City, California, and we ship some items from different warehouses within the United States.
Return Policy
We offers only fine quality merchandise. We will do our best to satisfy each and every customer to the best of our ability. We believe that you will be completely satisfied with all of your purchases and we want to ensure that you have a satisfactory shopping experience. Therefore, if you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will:
- Replace or exchange the merchandise (you will be responsible for the return shipping costs), or
- Credit to your credit card account. Shipping and handling charges are not refundable.
- All non defective returns have to be in new and resalable condition. If the customer does not wish to exchange their product, a 15% restocking fee will apply.
- Please allow 1 billing cycle in order to have your credit shown in your hard copy account statement after we actually refund you for credit due to the lag time of the credit card report.
- For any exchange or refund, we need a record of the purchase in our system, and the product must be in its original condition, including the box, packaging and all accessories.
- All big screen TVs, plasma TVs, flat screens that shipped to customer, manufacturer's warranty will be responsible, you must send them to an authorized service center only. We will assist you in contacting the manufacturer for repairs.
- For Sony, Sanyo, JVC, Toshiba, Sharp, and other brand name electronics, such as: TVs, DVD players, car stereo, scanners, fax machines, printers, receivers, and home theaters are not returnable after box is opened. All inquiries including repairing and warranty replacement will go to the manufacturer service center.
Before returning a product, you must obtain a RMA (Return Merchandise Authorization) number, please email us or call 877-383-5641 for more information.
Privacy Policy
We does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require visitors to register or provide information to us in order to view our site. Whether we gather your personal or corporate information on the Internet, or by other means, we pledge:
- We ship your order with plain packages, no indication of contents will be shown on the packages;
- Not to sell, giveaway, or otherwise communicate your personal or corporate information to any other persons or companies;
- To use your personal information to provide you with information or materials only if you requested;
- To provide you, the customer, with the opportunity to remove your information from our database, at your request.
We does not and will not engage in the following activities:
- unsolicited email or postal mail,
- unsolicited phone call or Fax.
We contact you via email only for the following purposes:
- Order confirmation and delivery notice,
- Other order-related issues, if any, and
- Answer to your inquiry
If you have any question or concern about our privacy policy, please let us help you.
Frequently Asked Questions
 | When will my order arrive? | |||||||||||||
Most orders are shipped within 24 hours. When you will receive your order depends on where you live and the shipping option you selected.
Please keep in mind that shipping companies (UPS, Airborne Express and FedEx etc.) are closed on weekends and national holidays. Business day does not include Saturday, Sunday and national holidays. We use Postal Priority Mail or UPS Ground for Standard Shipping. | ||||||||||||||
| How to track my orders? | |||||||||||||
For most orders, we will send you the tracking number and the delivery company's tracking link via email. You click the link to view shipment tracking details. Your orders may be shipped by UPS, FedEx, DHL, or US mail. | ||||||||||||||
| I am not a California residence, should I pay the sale tax? | |||||||||||||
Sale Tax Country Custom Duty Shipping Address | ||||||||||||||
| Sales tax for government institutions | |||||||||||||
| We will gladly credit sales tax for government institutions. Just fax us a copy of your Resale Certificate or Government tax-exemption form with an address matching that of your order's. | ||||||||||||||
| Drop your order in front of your door/porch | |||||||||||||
| If you instruct our shipping carrier to drop your order in front of your door/porch without signature, it's the customer responsibility if the products is lost. | ||||||||||||||
| Damaged shipment | |||||||||||||
For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage: 1) Quickly contact your local UPS, FedEx or Postal office for a Damage Inspection report. 2) Request that UPS, FedEx or Postal office return the merchandise to the address listed on the package. Please do NOT return the merchandise yourself. This may delay your reorder or credit. 3) Please feel free to call or email us with any further questions. Please note, vendor policies for handling defective merchandise supersede our store's policy. We will not issue credit for products damaged in shipment after 24 hours of receipt. |
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